Digital technology helps protect your most valuable asset – your customers
Once you’ve got over the initial hurdle of acquiring a new customer, the next priority is to ensure you retain them. Competition is fierce and a poor customer experience – at any point in their relationship with you – can quite quickly result in them leaving, never to come back. Using Digital technology well can lead to a better customer experience, increasing their loyalty and lifetime value. You will also gain valuable insight and impetus from having a single view of the customer.
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Why it may be harder to find good workers after Brexit
From 1 January 2021, when the UK leaves the EU, there will no longer be a general route to recruit EU workers for jobs with a salary less than £20,480. The new rules will significantly reduce the pool of talent available to fill so-called ‘unskilled’ roles, so businesses will need a plan to attract, retain and engage good people.
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We’ve evolved - it’s time for a brand transformation
One consultant, one area of specialism. So began RfM Business Consulting just over 4 years ago. Fast forward to 2020, the company has grown and changed significantly. It’s also time for a fitting new name: RfM Transform. Managing Director, Tony Backhouse, explains why now is the right time to re-brand.
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Transform the digital future of your business
Apart from the obvious, this year has been dominated by one thing: digital technology. Businesses that already had strong digital infrastructure have found it easier to survive – if not thrive – post-lockdown. We want to help as many businesses as possible secure their place in this digital future and are proud to launch a new service: Transform Digital Technology.
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Time to transform? How to thrive (not just survive) after COVID-19
As we tentatively emerge from the shadow of the full COVID-19 lockdown, Tony Backhouse evaluates how the rules of business have changed and steps businesses can take to secure their place in the ‘new future’.
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There may be tears... Tips for handling difficult conversations
The fallout from the COVID-19 pandemic is huge and far-reaching. As expected, many businesses are now having to make difficult decisions about whether they can afford to keep their staff on or need to make structural changes. Difficult decisions invariably lead to difficult conversations… but there are things you can do to minimise the pain and emotion that comes with them.
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